Privacy Policy

Who Are We?

RadioDNS Limited is a not-for-profit Company Limited by Guarantee, owned by its members, and registered in England and Wales with number 08818015. The registered office is 113 Parson St, Bristol, BS3 5QH, United Kingdom.

The best way to contact us is by email:

The purpose of this privacy policy is to give you a better understanding of:

  • what information we collect from you, why, and how we use that information,
  • how your information is stored and shared
  • your rights

What information do we collect and why?

Browsing Our Website

We use a Third Party to help analyse traffic to our website, and they will place a cookie on your computer. This helps us improve the resources we offer online. We do not collect any personally identifiable information when you browse our website.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

Joining our Mailing List

You can join our mailing list to be sent updates that are directly related to RadioDNS activities. We do not share your information with anyone else. We do not include anyone else’s information in our emails, except where we are working together with a third party – for example, a sponsor of one of our events.

When you join our mailing list, we will send you an email to confirm that you want to be subscribed. We will hold this information from you, for the purposes of keeping you informed about RadioDNS activities:

  • Your name
  • Your email address
  • Your company
  • Your reason for subscribing to the mailing list
  • Your area of expertise/interest

Contacting Us

When you contact us, for example by sending a support or registration request, we will collect the following information from you, for the purposes of effectively dealing with your request:

  • Your name
  • Your email address
  • Your company
  • All the correspondence related to processing your request, including file attachments such as zone files
  • Notes on how we are progressing your request


If you request to become, or become, a member, we will collect the following information from you, for the purposes of effectively managing your membership:

  • Your business name, address
  • Your name, email, telephone number, fax number
  • Information you provide about your business activities
  • Your reason for wanting to join RadioDNS
  • Your accounts contact information

Sharing your personal data with third-party recipients

In order to fulfil the purposes for processing your personal data, as set out above, we need to share your personal data with a limited number of carefully selected third-parties.

We necessitate all third-party recipients to respect the security of your personal data and treat it in accordance with the law. We do not allow our third-parties to use your personal data for their own purposes (such as marketing or reselling) and we only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may disclose your personal data to the following categories of third-party recipients:

  • Hosting – We share your personal data with cloud storage providers to safely and securely store your personal data.
  • Analytic tools – We share your personal data with analytics and search engine service providers help us improve the resources we provide online.
  • Administration and support tools – We share your personal data with customer support software providers.
  • Emailing – We share your personal data with emailing service providers.

Change of purpose

We will only use your personal data for the purposes and reason for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent where this is required by law.

International transfers

The majority of our third-party processors are based in the European Economic Area (EEA) however, when your personal data is transferred outside the EEA for further processing by the recipients described above, we ensure at least one of the following safeguards is implemented:

  • we will only transfer the personal data to a country which is deemed by the European Commission to provide an adequate level of protection for personal data;
  • where we transfer the data to third parties, we will use specific contracts between us and the recipient in a form approved by the European Commission to protect it;
  • where the transfer is to the USA, the recipient is within the EU-US Privacy Shield.

Data security

We have put in place appropriate and industry standard security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We limit access to your personal data to only those people who have a legitimate reason to view and process it, and anyone with access to your personal data is subject to a strict duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the ICO of a breach where we are legally required to do so.

How long do we keep personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your rights

Under the General Data Protection Regulation (GDPR), you, as a data subject, have a number of rights which are detailed below:

  • Request access to your personal data that we hold about you (a “data subject access request”). This enables you to receive a copy of the personal data we hold about you or are otherwise processing.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected. We will need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data that we hold about you. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third-party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third-party. We will provide to you, or a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide services to you. We will advise you if this is the case at the time you withdraw your consent.

No charge to exercise your rights

We will not usually charge you to exercise any of your rights in respect of your personal data, unless your request is clearly unfounded, repetitive or excessive, in which case we may refuse to comply.

Your right to complain

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Effective Date

This privacy policy is effective from 25th May 2018. The prior version can be seen here.

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